Sales Consultant, ASB

RHB Group; Seremban; On-site; MYR 56,000 - 89,000; Full time

Job summary

RHB Group in Negeri Sembilan, Seremban is hiring a Sales & Customer Service Associate to promote ASB products and meet personal sales targets. You will prepare sales plans, set appointments, and engage new-to-bank customers, while cross-selling additional retail banking products.

The role emphasizes strong interpersonal skills, self-motivation, and the ability to work with minimal supervision to deliver results and uphold the bank's standards of customer experience.

Qualifications

• 1–2 years of experience in sales and customer service related fields.
• Have the relevant licenses for the portfolio.
• Highly motivated with a winning attitude and able to work with minimal supervision.
• Comfortable engaging people and taking responsibility for delivering results.
• Strong selling and negotiation skills.

Responsibilities

• Sales solicit and promote sales of ASB products.
• Achieve individual sales targets and contribute towards Group targets.
• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads.
• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers.
• Cross selling of other retail banking products such as PF, PF-i, Credit cards, etc.
• Ensure high standard of customer experience in line with the bank's quality and standards.
• Ensure compliance to the bank's policies and procedures and protect the bank's image.
• Ensure that the sales centre or hub is well maintained in line with quality standards.

Skills

Sales

Customer service

Negotiation

Interpersonal skills

Self-motivated

Communication skills

Job description

Key responsibilities:

• Sales Solicit and promote sales of ASB products


• Achieve individual sales targets and contribute towards to achievement of Group targets


• Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads


• Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers


• Cross selling of other retail banking products such as PF, PF-i, Credit cards etc.

Customer Service

Ensure high standard of customer experience in line with the quality and standards set by the Bank.

Compliance

Ensure compliance to the policies and procedures set by the Bank Protect the image and brand of the Bank.

Operations

Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank.

Requirements:

• 1-2 years of experience in sales and customer service related fields


• Have the relevant licenses for the portfolio


• Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision


• Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results


• Strong selling and negotiation skills


• Strong interpersonal skills and service oriental


• Demonstrate initiative, perseverance and passion in delivering results within.

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.