Sales Manager, PF

RHB Bank Berhad; Port Klang; On-site; MYR 100,000 - 167,000; Full time

Job summary

RHB Bank Berhad in Malaysia seeks a Sales Manager to lead a team focused on PF and PF-I acquisition and cross-selling. You will drive day-to-day operations, monitor service standards, and build a high-performance organization to meet monthly targets. Conduct regular sales meetings to review performance and KPIs, while coaching staff to maximize sales volumes.

The role emphasizes timely customer communication, PIP reviews, and aligning with a culture of excellence at a top financial institution.

Responsibilities

• Manage a team to acquire PF and PF-I, and cross-sell products to achieve the assigned team targets.
• Resolve day-to-day operational issues and monitor service standards.
• Develop a high performance organization.
• Ensure monthly SOP targets: RM245K for PF & RM650K for PF-i as per headcount.
• Lead sales meetings to review individual/team performance, activities & KPIs.
• Coach and guide sales staff to maximize sales volume; monitor and communicate results in reviews.
• Review PIP and feedback on career counselling and competency profiling to identify skill gaps and training needs.
• Motivate the team and ensure timely acknowledgments to customers within TAT.

Job description

1. Principally responsible for managing a team to acquire PF and PF-I, and cross sell products and to achieve the assigned team targets.
2. Resolve day to day operational issues and monitoring service standard.
3. Developing a high performance organization.
4. To achieve monthly SOP of RM245K for PF & RM650K for PF-i as per allocated headcount
5. Working with team members to ensure sales target are achieved.
6. Conduct sales meeting with team members to review individual / team performance, sales activities & KPIs and to discuss other matters related to sales.
7. Ensure team members achieve a high standard of motivation and performance through:
   • a. Coaching and guiding sales staff to deliver maximum sales volume.
   • b. Monitoring and communicating results achievement via sales review meeting.
8. Review Performance Improvement Process (PIP) and update/feedback on career counselling and review competency profiling to identify skill gaps and training needs.
9. To manage & motivate team members.
10. Send a SMS, email or a letter of acknowledgement within TAT 24 hours if customer is unreachable via telephone.
11. Ensure the fulfillment and closure of all complaints received, are updated with Receiving Touch point within the TAT. A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars - RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.