Telesales Executive - Solvents

Primechem Malaysia Sdn Bhd; Teluk Panglima Garang; On-site; MYR 33,000 - 67,000; Full time

Job summary

PRIMECHEM MALAYSIA SDN BHD in Malaysia is seeking a dynamic sales professional to promote and sell solvents via calls, emails, and other channels. You will activate dormant accounts, develop new business, plan daily calls, and work with cross-functional teams to ensure timely deliveries and order processing.

Candidates should have a Diploma or Degree in Business Administration, Sales & Marketing, or Mass Communication, with at least 2 years in telesales or sales support.

Qualifications

• Diploma or Degree in Business Administration, Sales & Marketing, Mass Communication, or a relevant field.
• Minimum 2 years of experience in telesales, indoor sales, customer service, or sales support.
• Experience in solvent distribution or related industries is an advantage.

Responsibilities

• Promote and sell solvents to customers across industries via calls, emails, and other channels.
• Activate dormant accounts and develop new business opportunities.
• Plan daily customer calls to generate enquiries, secure orders, and hit sales targets.
• Understand customer needs, recommend solvent products, and respond promptly.
• Prepare quotations and follow up to convert enquiries into orders.
• Coordinate with sales, customer service, and logistics for smooth processing and timely delivery.
• Arrange samples and follow up on evaluations and approvals.
• Handle feedback and complaints, coordinating to resolve issues promptly.
• Maintain customer records and prepare monthly sales reports.
• Monitor demand and market developments for new opportunities.
• Follow up on payments, including due and overdue accounts.
• Perform other duties as assigned.

Skills

Telesales

Indoor sales

Customer service

Follow-up

Organizational skills

Bilingual English/Bahasa Malaysia

Education

Diploma or Degree in Business Administration

Sales & Marketing

Mass Communication

Tools

Microsoft Office

Job description

Promote and sell solvents to customers across a diverse range of industries through telephone calls, emails, and other sales channels.

Activating dormant accounts while identifying and developing new business opportunities.

Plan and organise daily customer calls to generate enquiries, secure orders, and achieve sales targets.

Understand customer requirements, recommend suitable solvent products, and respond promptly to enquiries.

Prepare sales quotations and follow up with customers to convert enquiries into confirmed orders.

Coordinate with the sales, customer service, and logistics teams to ensure smooth order processing and timely deliveries.

Arrange product samples with the relevant teams and follow up on customer evaluations and approvals.

Handle customer feedback and complaints, coordinating with the relevant departments to resolve issues promptly.

Maintain accurate customer records and prepare monthly sales and follow-up reports.

Monitor customer demand and market developments to identify further sales opportunities.

Follow up on payment collections, including due and overdue accounts.

Perform other relevant duties assigned by management.

What we’re looking for:

Diploma or Degree in Business Administration, Sales & Marketing, Mass Communication, or a relevant field.

Minimum 2 years of experience in telesales, indoor sales, customer service, or sales support, preferably in a manufacturing or distribution environment.

Experience in solvent distribution or related industries is an advantage.

Strong telephone communication, interpersonal, and follow-up skills.

A proactive, service-oriented attitude with the confidence to approach new customers and achieve sales targets.

Good organisational skills, attention to detail, and the ability to manage multiple tasks.

Ability to work independently and coordinate effectively with other departments.

Proficiency in spoken and written English and Bahasa Malaysia; Mandarin is an advantage for communicating with Mandarin-speaking customers.

Competence in Microsoft Office applications, including Word, Excel, and PowerPoint.

Possess own transportation.

PRIMECHEM MALAYSIA SDN BHD is under RIVERBANK GROUP which has been recognized as a leader of distributor, storage tank and service provider of industrial chemicals, lubricant additive, thinner, speciality and fine chemicals in South-East Asia. We have operation in Singapore, Vietnam, Malaysia, Thailand, Myanmar and China.

Established in 1984, Riverbank Chemicals has become a well-known name in the chemical industry with its philosophy and commitment of providing exceptional standards of service with a multi-disciplinary team of professional staff and clear business strategy.

In its bid to constantly improve its operational efficiency and ability to deliver value to its clients and stakeholders, Riverbank Group has made strategic investments to expand its infrastructure. This enables them to deliver storage solution to its clients as well as providing a wide-range of services such as drumming, blending and contract manufacturing.

PRIMECHEM MALAYSIA SDN BHD is under RIVERBANK GROUP which has been recognized as a leader of distributor, storage tank and service provider of industrial chemicals, lubricant additive, thinner, speciality and fine chemicals in South-East Asia. We have operation in Singapore, Vietnam, Malaysia, Thailand, Myanmar and China.

Established in 1984, Riverbank Chemicals has become a well-known name in the chemical industry with its philosophy and commitment of providing exceptional standards of service with a multi-disciplinary team of professional staff and clear business strategy.

In its bid to constantly improve its operational efficiency and ability to deliver value to its clients and stakeholders, Riverbank Group has made strategic investments to expand its infrastructure. This enables them to deliver storage solution to its clients as well as providing a wide-range of services such as drumming, blending and contract manufacturing.