Telecom Helpdesk & Technical Support Specialist

Redtone; Malaysia; On-site; MYR 33,480 - 50,220; Full time

Job summary

A telecommunications company located in Malaysia is seeking a customer support representative to provide technical assistance and ensure customer satisfaction. The role requires a bachelor's degree in IT or related fields, with fresh graduates encouraged to apply. Strong communication skills and the ability to work shifts are essential. Responsibilities include troubleshooting, resolving issues, and collaborating with internal teams. This position offers an opportunity to contribute to enhancing customer experiences across the company's services.

Qualifications

• Fresh graduates are encouraged to apply.
• Self-driven, achievement oriented with a strong can-do attitude.
• Must be able to work shifts (6am to 6pm, 6pm to 6am).

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Work closely with internal teams to resolve customer complaints.

Skills

Excellent communication skills

Proficiency in multiple languages

Interpersonal skills

Intrapersonal skills

Creative thinking

Education

Bachelor's degree in IT, Computer Science, Telecommunications or Network

Tools

MS Excel

PowerPoint

Word

Job description

A telecommunications company located in Malaysia is seeking a customer support representative to provide technical assistance and ensure customer satisfaction. The role requires a bachelor's degree in IT or related fields, with fresh graduates encouraged to apply. Strong communication skills and the ability to work shifts are essential. Responsibilities include troubleshooting, resolving issues, and collaborating with internal teams. This position offers an opportunity to contribute to enhancing customer experiences across the company's services.