IT Service Desk Support — 24/7 First-Call Resolution

Singtel Group; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading telecommunications provider is looking for an IT Service Desk Support professional in Kuala Lumpur. This role involves providing first call resolution technical support through various channels while ensuring customer satisfaction and timely incident resolution. Candidates should have a degree/diploma in IT or a related field and possess strong communication and analytical skills. Fresh graduates are welcomed, and this role may require staggered shifts to support 24x7 operations.

Qualifications

• Degree or Diploma in any discipline, preferably in IT.
• Fresh graduates are welcome to apply.
• 1-2 years of experience in IT ServiceDesk or Call Centre is an advantage.
• Passion for quality customer service and a pleasant demeanor.
• Willingness to work on staggered shifts, including weekends.

Responsibilities

• Provide technical support via phone, tickets, and chat.
• Identify and resolve customer issues accurately.
• Maintain ownership of cases and follow up until closure.
• Manage and prioritize incident classification and resolution.

Skills

Customer service skills

Analytical skills

Communication skills

Problem-solving skills

Education

Degree/Diploma in IT or related field

Tools

MS Office

ServiceNow

Job description

A leading telecommunications provider is looking for an IT Service Desk Support professional in Kuala Lumpur. This role involves providing first call resolution technical support through various channels while ensuring customer satisfaction and timely incident resolution. Candidates should have a degree/diploma in IT or a related field and possess strong communication and analytical skills. Fresh graduates are welcomed, and this role may require staggered shifts to support 24x7 operations.