Technical Support Center Pro — Help Desk

BD; Kuala Lumpur; On-site; MYR 40,000 - 54,000; Full time

Job summary

BD Malaysia is seeking a Technical Support Center Specialist to resolve technical issues in a busy call center. The ideal candidate is a college/university graduate with 1–2 years in technical support and strong English communication.

You will handle inbound calls, perform frontline troubleshooting, log cases, and escalate when needed, working across hardware, software, and networking. SAP CRM, Salesforce, and Windows OS knowledge are highly valued.

Qualifications

• Diploma or tertiary education in a related field; 2 years' technical support experience considered.
• Certifications in IT-related courses are highly preferred.

Responsibilities

• Answers, evaluates and prioritizes incoming requests for assistance with hardware, software, networking and other computer-related technologies.

Skills

English proficiency

Customer service

Verbal communication

Written communication

Troubleshooting

Education

Diploma or degree in related field

Related field education

IT certifications preferred

Tools

SAP CRM

Salesforce

Windows OS

DOS commands

Remote access

Job description

BD Malaysia is seeking a Technical Support Center Specialist to resolve technical issues in a busy call center. The ideal candidate is a college/university graduate with 1–2 years in technical support and strong English communication.

You will handle inbound calls, perform frontline troubleshooting, log cases, and escalate when needed, working across hardware, software, and networking. SAP CRM, Salesforce, and Windows OS knowledge are highly valued.