Customer Service Consultant - Shift Roles

Asia Recruit (Permanent, Contract, & Executive Recruitment); Subang Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Customer Service Consultant to manage incoming customer enquiries and resolve complaints effectively. The ideal candidate will hold at least an SPM or Diploma, with a minimum of one year of related experience, and be willing to work on a shift basis. This role offers the opportunity to improve service procedures and actively sell products to customers. Interested candidates should apply or send their resumes to the provided email.

Qualifications

• Minimum must have SPM or Diploma.
• Must have at least 1 year of related working experience.
• Willing to work in shift & rotation basis.

Responsibilities

• Handling incoming calls and enquiries from Postpaid customers.
• Follow up and resolve customer complaints.
• Upsell and cross-sell products to customers.

Skills

Handling incoming calls

Problem-solving

Upselling and cross-selling

Education

SPM or Diploma

Job description

A leading telecommunications company in Malaysia is seeking a Customer Service Consultant to manage incoming customer enquiries and resolve complaints effectively. The ideal candidate will hold at least an SPM or Diploma, with a minimum of one year of related experience, and be willing to work on a shift basis. This role offers the opportunity to improve service procedures and actively sell products to customers. Interested candidates should apply or send their resumes to the provided email.