Tech-Savvy Customer Support Specialist

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 18,000 - 20,000; Part time

Job summary

RecruitFirst Pte Ltd in Malaysia is seeking a customer service professional for a contract role in the telecom/services sector. You will handle calls, emails, and inquiries while delivering first-level technical and customer support.

Educate customers on products and services, identify recurring issues, and provide feedback to improve service quality in a fast-paced environment. Shifts are required to cover peak periods.

Qualifications

• Strong customer service mindset with a focus on customer satisfaction.
• Friendly, energetic, and problem-solving approach.
• Willing to work shifts in a fast-paced environment.

Responsibilities

• Handle customer calls, emails, and enquiries professionally and efficiently.
• Provide first-level technical and customer support, resolving or escalating issues promptly.
• Identify recurring customer issues and provide feedback to improve service quality.
• Educate customers on products and services to enhance their overall experience.

Job description

RecruitFirst Pte Ltd in Malaysia is seeking a customer service professional for a contract role in the telecom/services sector. You will handle calls, emails, and inquiries while delivering first-level technical and customer support.

Educate customers on products and services, identify recurring issues, and provide feedback to improve service quality in a fast-paced environment. Shifts are required to cover peak periods.