Technical Support Executive - Malaysia Market

FUJIFILM Business Innovation Taiwan; Kuala Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

FUJIFILM Business Innovation Taiwan in Malaysia seeks a dedicated remote technical support specialist to assist customers by phone, email and live chat. You will resolve issues promptly and deliver a high-quality experience in line with service level targets.

You will use problem-solving techniques, educate customers on printer and software technology, and contribute to the knowledge base while building strong customer relationships.

Qualifications

• Good communication and interpersonal skills.
• Willing to learn and adapt to delivering exceptional customer service.
• Ability to work in a team environment and autonomously.
• Fresh graduates encouraged to apply to explore the corporate environment.

Responsibilities

• Provide remote technical support to customers via telephone, email and other channels.
• Handle cases logged by customers and manage to resolution effectively and proactively.
• Deliver the best customer experience by adhering to company policies and procedures.
• Use problem-solving techniques to resolve customer issues and inquiries.
• Educate and guide customers on printer and printing software technology.
• Contribute to the knowledge management database.

Skills

Communication skills

Interpersonal skills

Team player

Self-motivation

Problem-solving

Job description

Job Descriptions:

• Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
• In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
• Deliver the best customer experience by adhering to the Company policies and procedures.
• Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders' satisfaction.
• Educate and guide customer on printer and printing software technology
• Contribute to the knowledge management database available to all staff.
• Continually builds understanding of customer's business, their challenges, drivers and future direction to build strong customer focused relationship

Job Requirements:

• Preferable one (1) year working experience in any industry and fresh graduates with basic technical skills are encouraged to apply to explore the corporate environment
• Have good communication and interpersonal skills&genuinepassionforcustomercare.
• Willing to learn and adapt todelivering exceptional telephone, live chat, and e-mail customer service skills&effectiveproblem-solvingtechniques
• Enjoyworkinginateam environment
• Self-motivatedand abletowork autonomously
• Goodinterpersonal and communication skills.