Frontline Customer Care & Helpdesk Specialist

Redtone; Malaysia; On-site; MYR 20,311 - 24,328; Full time

Benefits offered by this job

Monthly allowance: RM2000

SOCSO, EIS, Annual Leave & Sick Leave

Learning & Development

On Job training

Wellness & Well-being Program

Job summary

A telecommunications company in Malaysia is seeking skilled individuals to deliver exceptional customer support for technical inquiries. The role involves troubleshooting issues, collaborating with teams, and managing operations for a helpdesk environment. Candidates should possess a Bachelor’s Degree and exemplary communication skills, with a proactive and achievement-driven mindset. Benefits include a monthly allowance, SOCSO, EIS, Annual Leave, and wellness programs.

Qualifications

• Bachelor’s Degree in any discipline.
• Excellent communication skills; proficiency in multiple languages is a plus.
• Self-driven, achievement-oriented, with a strong can-do attitude.

Responsibilities

• Serve as the first point of contact for customer technical inquiries.
• Troubleshoot technical and network issues remotely.
• Follow up on customer issues and maintain accurate records.
• Collaborate with internal teams to resolve complaints.
• Monitor circuits and nodes, prepare reports, and support service improvement.

Skills

Excellent communication skills

Proficiency in multiple languages

Self-driven and achievement-oriented

Education

Bachelor’s Degree in any discipline

Job description

A telecommunications company in Malaysia is seeking skilled individuals to deliver exceptional customer support for technical inquiries. The role involves troubleshooting issues, collaborating with teams, and managing operations for a helpdesk environment. Candidates should possess a Bachelor’s Degree and exemplary communication skills, with a proactive and achievement-driven mindset. Benefits include a monthly allowance, SOCSO, EIS, Annual Leave, and wellness programs.