Service Desk Specialist: Tier 1 Support & Network Ops

Find Global Sdn. Bhd; Selangor; On-site; MYR 33,480 - 55,800; Full time

Job summary

A prominent technology services company in Malaysia is seeking a Customer Support professional to manage customer interactions, resolve inquiries, and provide primary-level support. Responsibilities include understanding service specifications and troubleshooting network issues while confirming operational status and device communication. Ideal candidates will have strong communication skills and the ability to manage complex customer inquiries. Offers competitive compensation and a supportive work environment.

Qualifications

• Ability to manage customer interactions effectively from start to finish.
• Experience in troubleshooting and identifying solutions for various inquiries.
• Understanding of system and network operations relevant to customer service.

Responsibilities

• Manage customer interactions from the initial stage of service delivery.
• Evaluate and resolve complex customer inquiries.
• Develop a strong understanding of service specifications and architecture.
• Perform initial troubleshooting and escalate when necessary.

Skills

Effective communication

Customer issue resolution

System troubleshooting

Knowledge base utilization

Operational responsibility

Job description

A prominent technology services company in Malaysia is seeking a Customer Support professional to manage customer interactions, resolve inquiries, and provide primary-level support. Responsibilities include understanding service specifications and troubleshooting network issues while confirming operational status and device communication. Ideal candidates will have strong communication skills and the ability to manage complex customer inquiries. Offers competitive compensation and a supportive work environment.