Technical Support Specialist - Hybrid & Flexible Hours

Zebra Technologies Malaysia Sdn Bhd; Penang; Hybrid; MYR 45,000 - 89,000; Full time

Benefits offered by this job

hybrid work

adaptable hours

Summer Flex Fridays

Focus Fridays

annual wellbeing day

Job summary

Zebra Technologies Malaysia Sdn Bhd invites applications for a Technical Support Specialist who helps customers via phone, email or chat sessions using deep product knowledge and strong communication. You will resolve complex issues, collaborate with internal teams and vendors, and contribute to process improvements while mentoring junior agents in a hybrid Penang-based setup.

We are looking for a proactive problem-solver with excellent customer service skills, capable of translating technical

Qualifications

• Strong verbal and written communication skills.
• Ability to troubleshoot and explain complex technical issues.
• Experience resolving escalated customer problems.
• Capability to analyze data and create reports on support center performance.
• Ability to mentor junior agents and support escalation paths.

Responsibilities

• Communicates technical solutions to customers via multiple channels.
• Resolves escalated and complex technical issues.
• Develops and improves processes and tools; contributes to platform development.
• Analyzes and reports on effectiveness and efficiency of the support center.
• Maintains contact with vendors and internal technical team.
• Builds relationships with business leaders and technology partners.
• Articulates complex issues in simple terms to management and customers.
• Supports less experienced agents and serves as escalation point.
• Demonstrates strong customer service, communication and problem solving.

Skills

Technical troubleshooting

Customer communication

Escalation management

Data analysis

Vendor coordination

Mentoring

Problem solving

Cross-functional collaboration

Job description

Zebra Technologies Malaysia Sdn Bhd invites applications for a Technical Support Specialist who helps customers via phone, email or chat sessions using deep product knowledge and strong communication. You will resolve complex issues, collaborate with internal teams and vendors, and contribute to process improvements while mentoring junior agents in a hybrid Penang-based setup.

We are looking for a proactive problem-solver with excellent customer service skills, capable of translating technical