Hybrid Technical Support Specialist II

Zebra Technologies; George Town; Hybrid; MYR 40,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Annual well‑being day

Job summary

Zebra Technologies in Penang, Malaysia, is looking for a customer support specialist to resolve product issues via phone, email or chat, using technical knowledge and clear communication. You will document interactions in real-time and escalate when needed.

The role focuses on solving problems across multiple applications and platforms, collaborating with technicians and management to deliver timely, accurate solutions while upholding high service standards in a hybrid work environment.

Responsibilities

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
• Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
• Manages multiple tickets related a spectrum of technical problems.
• Collaborates with fellow technicians and supervisor to solve complex problems.
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates leadership qualities.
• Demonstrates strong customer service, communication and problem solving skills.

Job description

Zebra Technologies in Penang, Malaysia, is looking for a customer support specialist to resolve product issues via phone, email or chat, using technical knowledge and clear communication. You will document interactions in real-time and escalate when needed.

The role focuses on solving problems across multiple applications and platforms, collaborating with technicians and management to deliver timely, accurate solutions while upholding high service standards in a hybrid work environment.