Customer Experience Specialist II — SaaS Support Hybrid

Zebra Technologies Corporation; George Town; Hybrid; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies Corporation in Penang, Malaysia is seeking a customer support professional to resolve issues for customers via phone, email, and chat. You will document interactions, escalate complex problems, and collaborate with teammates to implement effective solutions.

The role focuses on clear communication, strong problem-solving, and delivering quality customer service in a hybrid work setting.

Qualifications

• Minimum 1–2 years of experience in customer support or technical support.
• Strong verbal and written communication skills.
• Ability to document issues clearly and escalate when needed.
• Experience using SaaS platforms and understanding basic web technologies.

Responsibilities

• Resolve customer problems via telephone, email or chat using product knowledge.
• Document customer interactions in real time and may author content for review.
• Escalate complex issues and collaborate with team to provide solutions.
• Communicate technical information in clear, understandable terms to customers.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Education

High School or equivalent vocational qualification

Tools

SaaS applications

Web technologies

Databases

Job description

Zebra Technologies Corporation in Penang, Malaysia is seeking a customer support professional to resolve issues for customers via phone, email, and chat. You will document interactions, escalate complex problems, and collaborate with teammates to implement effective solutions.

The role focuses on clear communication, strong problem-solving, and delivering quality customer service in a hybrid work setting.