Hybrid Technical Support Specialist II – Flexible Hours

Zebra Technologies Corporation; George Town; Hybride; MYR 35 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Flexible hours

Summer Flex Fridays

Well-being day

Résumé du poste

Zebra Technologies Corporation is seeking a customer-focused professional to resolve technical issues for customers via phone, email or chat, using product knowledge and excellent interpersonal skills.

The role involves documenting interactions, resolving problems promptly, and collaborating with teammates to address a range of technical challenges while maintaining a high standard of service.

Qualifications

• Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills.
• Troubleshoots problems with appropriate applications, products and vendors.
• Understands multiple applications and platforms

Responsabilités

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and customer environment.
• Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
• Manages multiple tickets related a spectrum of technical problems.
• Collaborates with fellow technicians and supervisor to solve complex problems.
• Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
• Demonstrates leadership qualities.
• Demonstrates strong customer service, communication and problem solving skills.

Connaissances

Customer service

Communication

Problem solving

Interpersonal skills

Description du poste

Zebra Technologies Corporation is seeking a customer-focused professional to resolve technical issues for customers via phone, email or chat, using product knowledge and excellent interpersonal skills.

The role involves documenting interactions, resolving problems promptly, and collaborating with teammates to address a range of technical challenges while maintaining a high standard of service.