Hybrid Customer Experience Tech Support Specialist

Zebra; Malaysia; Hybrid; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Hybrid work

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Malaysia is looking for a proactive customer support specialist to help resolve technical issues for customers across phone, email and chat channels. You will document interactions in real time and provide clear, actionable solutions using product knowledge and available resources.

A collaborative environment with opportunities to grow and lead within a forward-thinking team awaits you. The role emphasizes strong communication, problem-solving, and customer service values, with hybrid work

Qualifications

• High School diploma or equivalent.
• 1-2 years in customer support or service.
• Knowledge of SaaS apps and databases helpful.

Responsibilities

• Communicates technical solutions to customers via phone, email or chat.
• Fully documents customer interactions in real time.
• Resolves problems with product knowledge and appropriate applications.
• Collaborates with technicians and supervisor to solve complex issues.
• Maintains professionalism and clear communication with customers.

Skills

MS Office

Excel

Word

Outlook

Customer service

Communication

Time management

Education

High School or equivalent

Job description

Zebra Malaysia is looking for a proactive customer support specialist to help resolve technical issues for customers across phone, email and chat channels. You will document interactions in real time and provide clear, actionable solutions using product knowledge and available resources.

A collaborative environment with opportunities to grow and lead within a forward-thinking team awaits you. The role emphasizes strong communication, problem-solving, and customer service values, with hybrid work