Hybrid Customer Experience Specialist II — Tech Support

Zebra Technologies Malaysia Sdn Bhd; Penang; Hybrid; MYR 20,000 - 29,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Annual well-being day

Job summary

Zebra Technologies Malaysia Sdn Bhd is seeking a Customer Support Associate to resolve customer issues via phone, email or chat using product knowledge. You will document interactions and escalate complex problems when needed.

Ideal candidates have 1-2 years of experience, basic MS Office skills, and strong communication. This role offers hybrid work options, adaptability in hours, and a focus on delivering excellent customer service within a global leader in frontline technology.

Qualifications

• Strong MS Office suite skills (Word, Excel, Outlook).
• Customer service values and orientation.
• Excellent communication, written and verbal.
• Familiarity with standard job procedures and knowledge.

Responsibilities

• Communicates solutions to customers via multiple channels.
• Documents customer interactions in real-time; may author content.
• Resolves problems with product knowledge and appropriate applications.
• Escalates complex issues to appropriate teams.
• Manages multiple tickets and collaborates with technicians and supervisors.
• Explains technical issues in understandable terms to customers and management.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Communication

Documentation

Education

High School or equivalent

Job description

Zebra Technologies Malaysia Sdn Bhd is seeking a Customer Support Associate to resolve customer issues via phone, email or chat using product knowledge. You will document interactions and escalate complex problems when needed.

Ideal candidates have 1-2 years of experience, basic MS Office skills, and strong communication. This role offers hybrid work options, adaptability in hours, and a focus on delivering excellent customer service within a global leader in frontline technology.