Technical Support II — Hybrid, AI-Driven & Growth-Oriented

Zebra Technologies; George Town; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Well-being day

Job summary

Zebra Technologies is seeking a Technical Customer Support II to handle moderately complex technical issues and ensure customer satisfaction. You will bridge entry-level and senior support with product knowledge across Zebra's platforms and environments.

Ideal candidates have 1+ years in technical support, strong analytical skills, and the ability to manage multiple tickets with proactive learning. The role supports a hybrid work model in Malaysia, Penang area.

Qualifications

• High School Diploma or equivalent vocational qualification / experience.
• 1+ years of experience in technical customer support or related roles.
• Experience with AI-driven tools or diagnostic systems is a plus.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs.
• Collaborate with cross-functional teams to address and resolve customer challenges.
• Contribute to improvement of support processes and tools.
• Develop and deliver training content for entry-level team members.
• Participate in technical review meetings and share insights on customer pain points.

Skills

AI-driven tools

Analytical skills

Hardware knowledge

Software knowledge

Cloud-based systems

Multitasking

Leadership potential

Education

High School Diploma or equivalent vocational qualification/experience

Job description

Zebra Technologies is seeking a Technical Customer Support II to handle moderately complex technical issues and ensure customer satisfaction. You will bridge entry-level and senior support with product knowledge across Zebra's platforms and environments.

Ideal candidates have 1+ years in technical support, strong analytical skills, and the ability to manage multiple tickets with proactive learning. The role supports a hybrid work model in Malaysia, Penang area.