Senior Technical Support Engineer — Hybrid & Flexible Hours

Zebra; George Town; Hybrid; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Zebra Technologies is seeking an experienced Technical Customer Support Senior in Penang, Malaysia. The role involves resolving complex technical issues across phone, email, and chat channels, and guiding customers with clear, actionable solutions.

You will collaborate with a global support team, contribute to process improvements, and help ensure high customer satisfaction while maintaining balance through hybrid work arrangements.

Qualifications

• Experience in resolving technical issues via phone, email or chat.
• Ability to explain complex issues in simple terms to customers.

Responsibilities

• Resolve customer technical issues via multiple channels.
• Escalate complex problems to senior engineers when needed.
• Document and share improvements to support processes and tools.

Skills

Technical support

Customer service

Troubleshooting

Escalation

Job description

Zebra Technologies is seeking an experienced Technical Customer Support Senior in Penang, Malaysia. The role involves resolving complex technical issues across phone, email, and chat channels, and guiding customers with clear, actionable solutions.

You will collaborate with a global support team, contribute to process improvements, and help ensure high customer satisfaction while maintaining balance through hybrid work arrangements.