Technical Support Specialist — Hybrid & Flexible Hours

Zebra Technologies; George Town; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies in Malaysia is seeking a Technical Support Specialist who resolves customer issues across telephone, email and chat using deep product knowledge and clear communication.

You will handle escalated problems, collaborate with internal teams, and help improve processes and tools while contributing to platform development and maintaining high customer service standards in a hybrid work environment.

Responsibilities

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Resolves escalated and complex technical issues.
• Develops and improves processes and tools and contribute to platform development.
• Analyzes and prepares reports on effectiveness and efficiency of support center.
• Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors.
• Maintains contact with vendors and internal technical team.
• Builds relationships with business leaders, technology business partners and customer support technicians.
• Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers.
• Demonstrates ability to support less experienced agents and serve as an escalation point
• Demonstrates strong customer service, communication and problem solving

Job description

Zebra Technologies in Malaysia is seeking a Technical Support Specialist who resolves customer issues across telephone, email and chat using deep product knowledge and clear communication.

You will handle escalated problems, collaborate with internal teams, and help improve processes and tools while contributing to platform development and maintaining high customer service standards in a hybrid work environment.