Japanese Technical Support Specialist - Hybrid, AI Tools

Zebra Technologies Corporation; George Town; Híbrido; MYR 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Descripción de la vacante

Zebra Technologies Corporation in Penang, Malaysia is seeking a Technical Customer Support II fluent in Japanese. You will resolve moderately complex technical issues and ensure customer satisfaction through effective communication and problem-solving in a hybrid, collaborative environment.

Work involves troubleshooting, managing multiple tickets, and contributing to training content. You will collaborate with cross-functional teams, review processes, and help evolve Zebra's product support as

Formación

• High School Diploma or equivalent vocational qualification or experience.
• 1+ years of experience in technical support or related field.

Responsabilidades

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs (Service Level Agreements).
• Collaborate with cross-functional teams to address and resolve customer challenges.
• Actively contribute to the improvement of support processes and tools.
• Develop and deliver training content for entry-level team members to enhance team capability.
• Participate in technical review meetings and contribute insights on customer pain points and product improvements.

Conocimientos

Japanese language proficiency

Technical aptitude

Analytical skills

Multitasking

Leadership potential

Educación

High School Diploma or equivalent vocational qualification/experience

Descripción del empleo

Zebra Technologies Corporation in Penang, Malaysia is seeking a Technical Customer Support II fluent in Japanese. You will resolve moderately complex technical issues and ensure customer satisfaction through effective communication and problem-solving in a hybrid, collaborative environment.

Work involves troubleshooting, managing multiple tickets, and contributing to training content. You will collaborate with cross-functional teams, review processes, and help evolve Zebra's product support as