Remote Technical Support II — AI-Driven Diagnostics

Zebra; Kuala Lumpur; Hybrid; MYR 45,000 - 75,000; Full time

Benefits offered by this job

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Wellbeing day

Job summary

Zebra Technologies is seeking a Technical Customer Support II in Malaysia to resolve moderately complex technical issues and ensure customer satisfaction through effective communication and problem-solving.

This role bridges entry-level support and senior technical positions, requiring a deeper understanding of Zebra products, platforms, and customer environments. The position offers hybrid work arrangements, travel up to 10%, and opportunities to grow within a forward-thinking company.

Qualifications

• 1+ year of work experience in technical customer support or similar role.
• Familiarity with AI-driven diagnostic tools and supporting products.
• Ability to multitask and meet SLAs while handling multiple tickets.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets with timely resolution and SLA adherence.
• Collaborate with cross-functional teams to address customer challenges.
• Contribute to improvement of support processes and tools.
• Develop and deliver training content for entry-level team members.
• Participate in technical review meetings to share insights on customer pain points.

Skills

AI tools

Analytical skills

Hardware knowledge

Software knowledge

Multitasking

Leadership potential

Education

High school diploma or equivalent

Tools

AI diagnostics tools

Virtual assistants

Predictive maintenance

Job description

Zebra Technologies is seeking a Technical Customer Support II in Malaysia to resolve moderately complex technical issues and ensure customer satisfaction through effective communication and problem-solving.

This role bridges entry-level support and senior technical positions, requiring a deeper understanding of Zebra products, platforms, and customer environments. The position offers hybrid work arrangements, travel up to 10%, and opportunities to grow within a forward-thinking company.