Manager - Technology, Customer and Operations

Maersk Malaysia Sdn Bhd; Shah Alam; On-site; MYR 150,000 - 210,000; Full time

Job summary

Maersk Malaysia Sdn Bhd is seeking a Manager - Technology, Customer and Operations to provide technical support to users across in-country ITs/TCOs, development and product teams for Maersk WMS throughout the product lifecycle.

You will resolve tickets within SLAs, advise on bug fixes, perform onsite SIT and UAT, Hypercare support, review stored procedures, and communicate with stakeholders while enabling deployment and automated improvements.

Responsibilities

• Support ticket resolution – ensure all tickets are resolved within the SLAs
• Program Bug fixing advice
• Onsite SIT, UAT and Hypercare support
• System functionality advice
• Stored Procedure review
• Stakeholder communication
• User communication and education
• Program Modification and Deployment
• Functionality test
• Automate any / all of the above

Job description

Manager - Technology, Customer and Operations

Provides Technical Support to the Users, in country ITs/TCOs, development and product teams of Maersk WMS throughout the entire iterative Product Development and Usage Cycle.

• Support ticket resolution – ensure all tickets are resolved within the SLAs
• Program Bug fixing advice
• Onsite SIT, UAT and Hypercare support
• System functionality advice
• Stored Procedure review
• Stakeholder communication
• User communication and education
• Program Modification and Deployment
• Functionality test
• Automate any / all of the above

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing @maersk.com .

Our Vision and Purpose

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.

A.P. Moller - Maersk’s vision is to become the Global Integrator.

Increasing complexity in global supply chains is making them inefficient, vulnerable and unsustainable. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.

Our purpose serves as the foundation and compass guiding our work towards a world where global trade distributes economic and social benefits, without negatively impacting individuals, communities or the environment.