Manager - Technology, Customer and Operations

Maersk Group; Shah Alam; On-site; MYR 60,000 - 96,000; Full time

Job summary

Maersk is seeking a Technical Support professional to assist users of Maersk WMS across in-country IT, TCOs, development, and product teams, supporting the full iterative Product Development and Usage Cycle.

Responsibilities include resolving tickets within SLAs, providing bug-fixing guidance, onsite SIT/UAT and Hypercare support, system functionality advice, stored procedure reviews, and ongoing stakeholder communication to educate users.

Responsibilities

• Support ticket resolution – ensure all tickets are resolved within the SLAs
• Program Bug fixing advice
• Onsite SIT, UAT and Hypercare support
• System functionality advice
• Stored Procedure review
• Stakeholder communication
• User communication and education
• Program Modification and Deployment
• Functionality test
• Automate any / all of the above

Job description

Provides Technical Support to the Users, in country ITs/TCOs, development and product teams of Maersk WMS throughout the entire iterative Product Development and Usage Cycle.

• Support ticket resolution – ensure all tickets are resolved within the SLAs
• Program Bug fixing advice
• Onsite SIT, UAT and Hypercare support
• System functionality advice
• Stored Procedure review
• Stakeholder communication
• User communication and education
• Program Modification and Deployment
• Functionality test
• Automate any / all of the above

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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