Tech & Customer Operations Manager (WMS)
Maersk Group
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Job summary
Maersk is seeking a Technical Support professional to assist users of Maersk WMS across in-country IT, TCOs, development, and product teams, supporting the full iterative Product Development and Usage Cycle.
Responsibilities include resolving tickets within SLAs, providing bug-fixing guidance, onsite SIT/UAT and Hypercare support, system functionality advice, stored procedure reviews, and ongoing stakeholder communication to educate users.
Responsibilities
- Support ticket resolution – ensure all tickets are resolved within the SLAs
- Program Bug fixing advice
- Onsite SIT, UAT and Hypercare support
- System functionality advice
- Stored Procedure review
- Stakeholder communication
- User communication and education
- Program Modification and Deployment
- Functionality test
- Automate any / all of the above
Job description
Maersk is seeking a Technical Support professional to assist users of Maersk WMS across in-country IT, TCOs, development, and product teams, supporting the full iterative Product Development and Usage Cycle.
Responsibilities include resolving tickets within SLAs, providing bug-fixing guidance, onsite SIT/UAT and Hypercare support, system functionality advice, stored procedure reviews, and ongoing stakeholder communication to educate users.
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