Technical Support Internship

WORK AT CLOUD SDN BHD; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

Work at Cloud Sdn. Bhd. is seeking a 1st-level technical support trainee to assist with email hosting, website hosting and DNS issues. Learn Linux/Windows server troubleshooting while supporting customers via ticketing, email and phone.

Role focuses on monitoring, incident handling, and coordination with senior engineers to build practical hosting, networking and cloud administration skills in a fast-paced environment.

Qualifications

• Diploma or higher in CS/electronics/telecommunications/IS preferred.
• No previous experience required.
• Strong willingness to learn hosting, networking and cloud concepts.

Responsibilities

• Provide 1st-level technical support via ticketing system, email and phone.
• Assist customers with email hosting, website hosting, DNS and domain issues.
• Perform basic troubleshooting on Linux and Windows hosting environments.
• Monitor servers and initial investigations of alerts.
• Handle and update customer support tickets with timely follow-up.
• Escalate complex issues to L2/NOC/Cloud/Infrastructure teams.
• Assist with routine server monitoring, maintenance and checks.
• Document incidents and troubleshooting activities.
• Work with senior engineers to develop skills in hosting, networking, cloud and system administration.

Skills

Customer support

Linux troubleshooting

Windows troubleshooting

DNS management

Email hosting

Ticketing systems

Networking basics

Cloud basics

Education

Diploma or degree

Tools

Ticketing system

Job description

This is a technical support role providing 1st-level support via ticketing system, email and phone. You will assist customers with email hosting, website hosting, DNS and domain-related issues, perform basic troubleshooting on Linux and Windows hosting environments, and work closely with senior engineers to develop practical skills in hosting, networking, cloud and system administration.

Key Responsibilities:

Provide 1st-level technical support via the ticketing system, email and phone.

Assist customers with email hosting, website hosting, DNS and domain-related issues.

Perform basic troubleshooting on Linux and Windows hosting environments.

Monitor servers and services and perform initial investigations of alerts.

Handle and update customer support tickets and ensure timely follow-up.

Escalate complex technical issues to the appropriate L2/NOC/Cloud/Infrastructure teams.

Assist with routine server monitoring, maintenance and operational checks.

Maintain proper documentation of incidents and troubleshooting activities.

Work closely with senior engineers to develop practical skills in hosting, networking, cloud and system administration.

Learning & Development:

Gain hands-on experience in email hosting, web hosting, DNS, Linux/Windows servers, networking and cloud environments.

Learn how to use monitoring, helpdesk/ticketing and technical support tools.

Work under the guidance of senior engineers and follow established SOPs and escalation procedures.

Preferences:

Diploma or above degree in computer science, electronics, telecommunications, or information systems is preferred.

No experience needed.

We are a leading provider of cutting-edge cloud and AI-powered solutions for businesses. With over 20 years of industry experience, we have become a trusted partner to SMEs, large enterprises, and government agencies alike.

Our Expertise

We specialize in B2B2C solutions and integrated ecosystems that support seamless digital transformation. Our strength lies in our solid foundation in research and development, paired with operational know-how. This allows us to deliver future-ready solutions that are practical, scalable, and aligned with evolving market needs.

Work at Cloud Sdn. Bhd.

We are a leading provider of cutting-edge cloud and AI-powered solutions for businesses. With over 20 years of industry experience, we have become a trusted partner to SMEs, large enterprises, and government agencies alike.

Our Expertise

We specialize in B2B2C solutions and integrated ecosystems that support seamless digital transformation. Our strength lies in our solid foundation in research and development, paired with operational know-how. This allows us to deliver future-ready solutions that are practical, scalable, and aligned with evolving market needs.

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What can I earn as a Technical Support Role