Hosting & Networking Tech Support Intern

RapidCloud (M) Sdn Bhd

Petaling Jaya

On-site

MYR 24,000 - 40,000

Full time

43 hours ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Mentorship and guidance

Hands-on training

Job summary

RapidCloud (M) Sdn Bhd is hiring for a 1st-level technical support role in Malaysia. You will handle tickets via email, phone and ticketing system, assisting customers with hosting, DNS, and domain issues, and performing basic troubleshooting on Linux and Windows hosting environments.

You will monitor servers, update tickets, escalate complex problems to senior teams, and document incidents. No prior experience required; diploma or above in IT fields preferred, with mentorship and hands-on

Qualifications

Diploma or above in computer science, electronics, telecommunications, or information systems is preferred.
No experience needed; hands-on work experience is encouraged.
Mentorship and guidance from experienced team.
Exposure to industry practices.
Opportunity to build your portfolio and skills.
Friendly and supportive working environment.

Responsibilities

Provide 1st-level technical support via the ticketing system, email and phone
Assist customers with email hosting, website hosting, DNS and domain-related issues
Perform basic troubleshooting on Linux and Windows hosting environments
Monitor servers and perform initial investigations of alerts
Handle and update customer support tickets and ensure timely follow-up
Escalate complex technical issues to the appropriate L2/NOC/Cloud/Infrastructure teams
Assist with routine server monitoring, maintenance and operational checks
Maintain proper documentation of incidents and troubleshooting activities
Work closely with senior engineers to develop practical skills in hosting, networking, cloud and system administration