Technical Support Internship

RapidCloud (M) Sdn Bhd; Petaling Jaya; On-site; MYR 24,000 - 40,000; Full time

Benefits offered by this job

Mentorship and guidance

Hands-on training

Job summary

RapidCloud (M) Sdn Bhd is hiring for a 1st-level technical support role in Malaysia. You will handle tickets via email, phone and ticketing system, assisting customers with hosting, DNS, and domain issues, and performing basic troubleshooting on Linux and Windows hosting environments.

You will monitor servers, update tickets, escalate complex problems to senior teams, and document incidents. No prior experience required; diploma or above in IT fields preferred, with mentorship and hands-on

Qualifications

• Diploma or above in computer science, electronics, telecommunications, or information systems is preferred.
• No experience needed; hands-on work experience is encouraged.
• Mentorship and guidance from experienced team.
• Exposure to industry practices.
• Opportunity to build your portfolio and skills.
• Friendly and supportive working environment.

Responsibilities

• Provide 1st-level technical support via the ticketing system, email and phone
• Assist customers with email hosting, website hosting, DNS and domain-related issues
• Perform basic troubleshooting on Linux and Windows hosting environments
• Monitor servers and perform initial investigations of alerts
• Handle and update customer support tickets and ensure timely follow-up
• Escalate complex technical issues to the appropriate L2/NOC/Cloud/Infrastructure teams
• Assist with routine server monitoring, maintenance and operational checks
• Maintain proper documentation of incidents and troubleshooting activities
• Work closely with senior engineers to develop practical skills in hosting, networking, cloud and system administration

Skills

Customer support

Ticketing system

Linux

Windows

Education

Diploma or above in Computer Science/Engineering

Tools

Helpdesk software

Monitoring tools

Job description

This is a technical support role providing 1st-level support via ticketing system, email and phone. You will assist customers with email hosting, website hosting, DNS and domain-related issues, perform basic troubleshooting on Linux and Windows hosting environments, and work closely with senior engineers to develop practical skills in hosting, networking, cloud and system administration.

Key responsibilities

Provide 1st-level technical support via the ticketing system, email and phone

Assist customers with email hosting, website hosting, DNS and domain-related issues

Perform basic troubleshooting on Linux and Windows hosting environments

Monitor servers and services and perform initial investigations of alerts

Handle and update customer support tickets and ensure timely follow-up

Escalate complex technical issues to the appropriate L2/NOC/Cloud/Infrastructure teams

Assist with routine server monitoring, maintenance and operational checks

Maintain proper documentation of incidents and troubleshooting activities

Work closely with senior engineers to develop practical skills in hosting, networking, cloud and system administration

About you

Diploma or above degree in computer science, electronics, telecommunications, or information systems is preferred

No experience needed

Hands-on work experience on real work

Mentorship and guidance from experienced team

Exposure to industry practices

Opportunity to build your portfolio and skills

Friendly and supportive working environment

Learning & Development:

Gain hands-on experience in email hosting, web hosting, DNS, Linux/Windows servers, networking and cloud environments.

Learn how to use monitoring, helpdesk/ticketing and technical support tools.

Work under the guidance of senior engineers and follow established SOPs and escalation procedures.