Tech Support Intern: Real-World Skills & Impact
Qinetics Solutions Sdn Bhd
14 days+
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Job description
- Provide first-level technical support for hardware, software, network, and Microsoft 365-related issues.
- Assist with the setup, installation, configuration, and maintenance of computers, printers, and other IT equipment.
- Support user account administration, including account creation, access management, and password resets.
- Troubleshoot and resolve basic technical issues, escalating complex problems when necessary.
- Monitor and assist with software updates, system patches, antivirus management, and data backup activities.
- Maintain IT asset inventories, support documentation, and service records.
- Track and manage support tickets to ensure timely resolution and user satisfaction.
- Assist in troubleshooting network connectivity and peripheral device issues.
- Participate in IT infrastructure, system enhancement, and process improvement initiatives.
- Ensure compliance with company IT policies, cybersecurity standards, and best practices.
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