Technical Support Engineer

CMGI Sdn Bhd; Permatang Pauh; On-site; MYR 36,000 - 60,000; Full time

Job summary

CMGI Sdn Bhd is seeking a Technical Support Engineer in Penang to identify hardware issues, diagnose faults, and provide on-site support and training. You will deploy and configure hardware/software, manage multiple cases per SOP, and contribute to pre/post implementation reporting.

The role requires a Diploma in CS/IT, basic technical support experience, strong problem-solving and communication skills, and willingness to travel.

Qualifications

• Diploma in Computer Science or Information Technology.
• Prior at least basic experience in technical support or similar role.
• Attention to details with excellent problem- solving and analytical skills.
• Excellence interpersonal skills, time management and punctual.
• Able to work flexible hours including weekends; willing to travel.
• Good written and verbal communication.
• Open for Malaysian only.
• Valid passport for travel.

Responsibilities

• Identify hardware problems, diagnose issues, repair faults, provide software solutions and troubleshoot technical issues.
• Deploy, install and configure hardware and software; provide on-site training and support services.
• Manage multiple cases and activities per SOP; provide pre- and post-activity reports as required.
• Handle deployment, handover, standby, Go Live, and corrective & preventive maintenance on project basis.
• Maintain maintenance stock with daily updates after usage.
• Provide technical support to other teams; resolve issues as needed.
• Escalate per SOP based on SLA requirements; follow project guidelines.
• Set up systems, implement on-site training, and deliver support at customer sites.
• Prepare pre- and post-implementation documentation as applicable.
• Perform scheduled preventive maintenance and submit reports to customer and project coordinator.

Skills

Problem solving

Analytical skills

Communication

Teamwork

Education

Diploma in Computer Science or IT

Job description

Identifying hardware, diagnosing, repairing faults, software solutions and troubleshooting technical issues.

Deploy, Install and configure set of hardware and software, and provide on-site training and support services.

Managing multiple cases and activities as assigned by following SOP and provide pre and post activity report as and when required.

Able to work ad hoc or project basis. Such as deployment, handover, standby, Go Live, corrective & preventive maintenance.

Managing maintenance stock daily updates after usage.

Provide technical support to other teams with resolution as and when needed or assigned.

Following Standard Operating Procedure (SOP) for proper escalation based on Service Level Agreement (SLA) by projects.

Provide system setup, implementation, onsite training and support services at customer site.

Prepare pre and post implementation documentation as applicable.

Performs scheduled preventive maintenance and submit reports on work activities to customer and project coordinator.

Requirements:

Diploma in Computer Science or Information Technology.

Prior at least basic experience in technical support or similar role.

Attention to details with excellent problem- solving and analytical skills.

Excellence interpersonal skills, time management and punctual.

Able to work flexible hours including weekends; willing to travel.

Good written and verbal communication.

Open for Malaysian only.

Valid passport for travel.

Business Support Services 101-1,000 employees

CMGI Sdn Bhd (“CMG”) is a global IT services provider, delivering technology-driven business solutions that complement our client’s strategic objectives. CMG offers unmatched business value to customers through a combination of process optimisation, ISO, ITIL & CMMi quality frameworks and service delivery innovation.

Our people are at the heart of what we do at CMG. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. We invest in the health and well-being of our staff, train and reward talent and develop frontline leaders at all categories to bring out the best in each other.

Join us today, and you can expect a contemporary work-life balance working environment, solid ground for career growth and various programs for continuous innovation. For more information, please visit our website at www.cmg.com.my.

CMGI Sdn Bhd (“CMG”) is a global IT services provider, delivering technology-driven business solutions that complement our client’s strategic objectives. CMG offers unmatched business value to customers through a combination of process optimisation, ISO, ITIL & CMMi quality frameworks and service delivery innovation.

Our people are at the heart of what we do at CMG. We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. We invest in the health and well-being of our staff, train and reward talent and develop frontline leaders at all categories to bring out the best in each other.

Join us today, and you can expect a contemporary work-life balance working environment, solid ground for career growth and various programs for continuous innovation. For more information, please visit our website at www.cmg.com.my.

What can I earn as a Technical Support Engineer