Technical Support Engineer II (Japanese) | AI-Powered Help

Zebra Technologies (M) Sdn Bhd; Penang; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Well-being day

Career development

Job summary

Zebra Technologies Malaysia is seeking a Technical Customer Support II (Japanese) to resolve moderately complex technical issues and ensure customer satisfaction through clear communication and problem solving. This role sits between entry-level and senior support, requiring product knowledge across Zebra offerings.

You will troubleshoot, manage multiple tickets, collaborate with cross-functional teams, and contribute to process improvements.

Qualifications

• High School Diploma or equivalent vocational qualification / experience.
• 1+ years of experience.
• Japanese language proficiency is required.
• Experience with AI-driven tools to improve support operations.

Responsibilities

• Troubleshoot and resolve a wide range of technical issues independently or with minimal supervision.
• Manage multiple support tickets, ensuring timely resolution and adherence to SLAs.
• Collaborate with cross-functional teams to address and resolve customer challenges.
• Actively contribute to the improvement of support processes and tools.
• Develop and deliver training content for entry-level team members to enhance team capability.
• Participate in technical review meetings and contribute insights on customer pain points and product improvements.

Skills

Japanese language proficiency

Analytical skills

Hardware knowledge

Software knowledge

Multitasking

Leadership potential

Education

High School Diploma

Tools

AI-driven tools

Machine learning-based diagnostics

Virtual assistants

Predictive maintenance solutions

Job description

Zebra Technologies Malaysia is seeking a Technical Customer Support II (Japanese) to resolve moderately complex technical issues and ensure customer satisfaction through clear communication and problem solving. This role sits between entry-level and senior support, requiring product knowledge across Zebra offerings.

You will troubleshoot, manage multiple tickets, collaborate with cross-functional teams, and contribute to process improvements.