Technical Support Engineer - Mandarin Global Helpdesk

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Medical care with dental package

Life insurance

Job summary

METTLER TOLEDO is seeking a service/support specialist in Malaysia to assist the technical helpdesk, handle calls and emails, and ensure timely test deliveries. The role involves operating the virtual studio system and delivering technical training, with shifts including weekends and public holidays.

The candidate should have a technical education in automation or mechatronics and at least 2 years of service or maintenance experience, with Mandarin proficiency to serve Mandarin-speaking

Qualifications

• Minimum 2 years of service or maintenance support experience.
• Proficiency in Mandarin to serve Mandarin-speaking customers.

Responsibilities

• Support the technical helpdesk via calls and emails and resolve issues.
• Support product testing and ensure test requests are delivered on time.
• Operate the virtual studio system and provide technical training.
• Work in shifts, including weekends/public holidays as rotated.
• Collaborate with the China helpdesk for smooth processes.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Coordinate with overseas sales for product testing logistics and demos.

Skills

Mandarin proficiency

Education

Technical education in automation or mechatronics

Job description

METTLER TOLEDO is seeking a service/support specialist in Malaysia to assist the technical helpdesk, handle calls and emails, and ensure timely test deliveries. The role involves operating the virtual studio system and delivering technical training, with shifts including weekends and public holidays.

The candidate should have a technical education in automation or mechatronics and at least 2 years of service or maintenance experience, with Mandarin proficiency to serve Mandarin-speaking