Bilingual Japanese-English Service Admin Specialist

Mettler-Toledo International, Inc; Petaling Jaya; In loco; MYR 40.000 - 67.000; Tempo pieno

Vantaggi offerti da questo lavoro

1.5 months contractual bonus

Medical and Dental benefits

MNC exposure

Descrizione del lavoro

Mettler-Toledo International, Inc is seeking a Customer Support professional in Malaysia to manage customer inquiries via email, ensuring timely responses and accurate documentation. You will handle account-related requests, coordinate with internal teams, and strive to improve service quality across global time zones.

Ideal candidates have a Diploma or BS/BA in related fields, fluent English and Japanese, and the ability to work cross-culturally.

Competenze

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related field.
• Fluent in English and Japanese (reading, writing, speaking).
• Team player capable of cross-cultural collaboration.

Mansioni

• Serve as the primary contact for customers by managing inquiries via mailbox and providing timely responses within SLA timeframes.
• Handle customer service requests including routine calibration, installation, breakdown with high standards and clear communication.
• Assist in managing customer accounts, including copies of invoices, certificates, documents, and follow-up communications.
• Monitor emails and collaborate with relevant departments to resolve issues delaying contracts or orders.
• Identify, analyze, and resolve errors related to customer inquiries with internal teams to implement corrective actions.
• Proactively identify opportunities to improve customer experience and provide feedback to departments.
• Participate in ongoing training to stay updated on products, services, and best practices.

Conoscenze

English (Fluent)

Japanese (Fluent)

Team player

Formazione

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics, or related degree

Descrizione del lavoro

Mettler-Toledo International, Inc is seeking a Customer Support professional in Malaysia to manage customer inquiries via email, ensuring timely responses and accurate documentation. You will handle account-related requests, coordinate with internal teams, and strive to improve service quality across global time zones.

Ideal candidates have a Diploma or BS/BA in related fields, fluent English and Japanese, and the ability to work cross-culturally.