IT Support Engineer - Global Role with ITIL Focus

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 60,000 - 85,000; Full time

Benefits offered by this job

Medical care with the dental package

Life insurance

Job summary

METTLER TOLEDO in Malaysia is seeking an IT Support professional to assist the IT Area Manager with unit-specific tasks. You will support patch management, system updates, and manage IT assets throughout their lifecycle.

The role requires ITIL knowledge, 1+ year IT support experience, and strong English communication. Knowledge of Microsoft 365, Azure AD, Exchange, Office 365, MS Teams and Windows 10 is a plus, with a proactive, team-oriented approach.

Qualifications

• Diploma or degree with IT interest and 1+ year IT support experience.
• Strong ability to gather, monitor and document data.
• Must understand ITIL framework.
• Excellent verbal and written English communication.
• Knowledge of Microsoft 365, Azure AD, Exchange, Office 365, MS Teams, LAN, VPN, Wireless, Windows 10 is a plus.

Responsibilities

• Assist IT Area Manager with IT tasks for a specific business unit.
• Support Local IT team in patch management and system updates.
• Manage IT assets and lifecycle of equipment.
• Resolve help desk requests with timely follow-up.
• Provision IT service requests within SLA for local IT.
• Identify opportunities to streamline processes and boost efficiency.

Skills

IT support experience

ITIL knowledge

English communication

Microsoft 365

Azure Active Directory

Exchange / Office 365

MS Teams

LAN / VPN / Wireless

Windows 10

Data gathering & documentation

Education

Diploma or Degree in IT

Job description

METTLER TOLEDO in Malaysia is seeking an IT Support professional to assist the IT Area Manager with unit-specific tasks. You will support patch management, system updates, and manage IT assets throughout their lifecycle.

The role requires ITIL knowledge, 1+ year IT support experience, and strong English communication. Knowledge of Microsoft 365, Azure AD, Exchange, Office 365, MS Teams and Windows 10 is a plus, with a proactive, team-oriented approach.