Technical Support Engineer

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Medical and dental benefits

Global exposure

1.5 months contractual bonus

Job summary

METTLER TOLEDO INTERNATIONAL, INC is seeking a technically skilled helpdesk support specialist to assist customers and internal teams. You will resolve issues via calls and emails, operate the virtual studio system, and provide training.

You will also coordinate with the USA helpdesk and overseas sales on product testing, logistics, and remote demos. A shift schedule including weekends/public holidays is required.

Qualifications

• Completed technical education in automation or mechatronics.
• At least 2 years in service or maintenance support.
• English preferred; additional languages are a plus.

Responsibilities

• Support technical helpdesk and resolve issues via calls and emails.
• Assist product tests and ensure timely test requests.
• Operate the virtual studio system for demos and training.
• Provide technical training support as needed.
• Able to work in shifts, including weekends/public holidays.
• Collaborate with USA helpdesk for smooth processes and development.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Coordinate with overseas sales on testing logistics and product tests.
• Assist Market Manager with remote demos and training.

Skills

Technical helpdesk

Customer service

Diagnostics

Shift work

Remote support

Education

Technical education in automation or mechatronics

Tools

Diagnostic software

Virtual studio system

Job description

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Our Opening and Your Responsibilities

• To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)
• To support product test, ensure test request deliver on time.
• To operate the virtual studio system
• To support technical training
• Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)
• Work closely with USA helpdesk team to ensure smooth process handling and team development.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
• Coordinate with oversea sales office on product testing logistic and conduct product test.
• Work with Market Manager to operate the eStudio on remote demo and training

What You Need to Succeed

• At least Completed technical education in automation or mechatronic background
• At least 2 years working experience in service or maintenance support field
• English others will be added advantage.

Our Offer to You

• Global exposure
• 1.5 months contractual bonus
• Medical and dental benefits

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.