Mandarin IT Support - Remote Troubleshooting & Helpdesk

Meteorsoft Sdn Bhd; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

Meteorsoft Sdn Bhd in Kuala Lumpur is looking for a dedicated candidate to provide technical support to customers. The role involves troubleshooting issues over the phone, email, or remote access, ensuring effective communication in Mandarin.

The ideal candidate will possess at least an SPM or related qualifications and have strong attention to detail. Responsibilities include creating/updating tickets and following up on customer queries, making this a crucial role for enhancing customer satisfaction.

Qualifications

• Must possess SPM / Advanced / Higher / Graduate Diploma in Computer Science/Information Technology or equivalent.
• Must be proficient in Mandarin (Chinese) to support communication.
• Excellent problem-solving skills and attention to detail required.

Responsibilities

• Serve as the first point of contact for technical assistance.
• Perform remote troubleshooting through diagnostic techniques.
• Create and update support tickets in the system.

Skills

Mandarin

English

Problem-solving

Attention to detail

Fast learner

Education

SPM / Advanced / Higher / Graduate Diploma

Job description

Meteorsoft Sdn Bhd in Kuala Lumpur is looking for a dedicated candidate to provide technical support to customers. The role involves troubleshooting issues over the phone, email, or remote access, ensuring effective communication in Mandarin.

The ideal candidate will possess at least an SPM or related qualifications and have strong attention to detail. Responsibilities include creating/updating tickets and following up on customer queries, making this a crucial role for enhancing customer satisfaction.