Korean-Speaking IT Service Desk Analyst | Global Support

Mettler-Toledo International, Inc; Shah Alam; On-site; MYR 42,000 - 73,000; Full time

Job summary

METTLER TOLEDO in Shah Alam seeks an IT Service Desk professional to act as the single point of contact for employee IT issues. You will provide 1st and 2nd level support across software and hardware, logging all interactions and ensuring SLA adherence.

You should have a Diploma or Degree in IT, 1+ year of service desk experience, and strong English and Korean communication skills to support a global user base.

Qualifications

• Diploma/degree in IT or related field.
• 1+ year of Service Desk or technical support experience.
• Good understanding of computer systems and mobile devices.
• Familiar with ITIL framework and customer service focus.
• Excellent English and Korean communication skills.

Responsibilities

• Act as a single point of contact for employees’ IT issues and tickets.
• Provide 1st and 2nd level support from software to hardware.
• Resolve issues within SLA and log calls in Service Desk tool (ServiceNow).
• Coordinate with other IT teams for high priority incidents.
• Participate in on-call rotation as required.

Skills

Customer service

English & Korean communication

Problem solving

Team player

Independent worker

Education

Diploma or Degree in IT/Computing

Tools

Microsoft 365

Azure Active Directory

Exchange

Office 365

MS Teams

LAN

VPN & Wireless

Antivirus

Windows 10

Job description

METTLER TOLEDO in Shah Alam seeks an IT Service Desk professional to act as the single point of contact for employee IT issues. You will provide 1st and 2nd level support across software and hardware, logging all interactions and ensuring SLA adherence.

You should have a Diploma or Degree in IT, 1+ year of service desk experience, and strong English and Korean communication skills to support a global user base.