Global IT Service Desk Analyst – 1st/2nd Line Support
Mettler-Toledo International, Inc
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Benefits offered by this job
Job summary
Mettler-Toledo International, Inc invites applications for an IT Support/Service Desk role in Shah Alam, Malaysia. You will be the single point of contact for employees, handling 1st and 2nd line support and resolving issues from software to hardware with Windows 10 and Office 365.
You will log calls in ServiceNow, meet SLA targets, and collaborate with global IT teams. Candidates should have a diploma or degree, IT interest, English and Thai communication, and hands-on experience with Microsoft
Qualifications
- Diploma or degree with IT interest and at least 1 year in service desk/tech support.
- Strong understanding of computer systems and mobile devices.
- Good knowledge of ITIL framework and Service Desk operations.
- Excellent English and Thai communication skills.
- Experience with Microsoft 365 and related services.
Responsibilities
- Serve as single point of contact for IT issues via calls and tickets.
- Provide 1st and 2nd level support from software to hardware.
- Log calls in ServiceNow and maintain SLA adherence.
- Coordinate with other IT teams for high-priority issues.
- Participate in on-call rotation.
Skills
Education
Tools
Job description
Mettler-Toledo International, Inc invites applications for an IT Support/Service Desk role in Shah Alam, Malaysia. You will be the single point of contact for employees, handling 1st and 2nd line support and resolving issues from software to hardware with Windows 10 and Office 365.
You will log calls in ServiceNow, meet SLA targets, and collaborate with global IT teams. Candidates should have a diploma or degree, IT interest, English and Thai communication, and hands-on experience with Microsoft
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