Technical Support Engineer

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Medical care with dental package

Life insurance

Job summary

METTLER TOLEDO is seeking a service/support specialist in Malaysia to assist the technical helpdesk, handle calls and emails, and ensure timely test deliveries. The role involves operating the virtual studio system and delivering technical training, with shifts including weekends and public holidays.

The candidate should have a technical education in automation or mechatronics and at least 2 years of service or maintenance experience, with Mandarin proficiency to serve Mandarin-speaking

Qualifications

• Minimum 2 years of service or maintenance support experience.
• Proficiency in Mandarin to serve Mandarin-speaking customers.

Responsibilities

• Support the technical helpdesk via calls and emails and resolve issues.
• Support product testing and ensure test requests are delivered on time.
• Operate the virtual studio system and provide technical training.
• Work in shifts, including weekends/public holidays as rotated.
• Collaborate with the China helpdesk for smooth processes.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Coordinate with overseas sales for product testing logistics and demos.

Skills

Mandarin proficiency

Education

Technical education in automation or mechatronics

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
• To support product test, ensure test request deliver on time.
• To operate the virtual studio system.
• To support technical training.
• Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation).
• Work closely with China helpdesk team to ensure smooth process handling and team development.
• Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
• Coordinate with oversea sales office on product testing logistic and conduct product test.
• Work with Market Manager to operate the eStudio on remote demo and training.

What You Need to Succeed

• Education: At least Completed technical education in automation or mechatronic background
• Experience: At least 2 years working experience in service or maintenance support field
• We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.

Our Offer to You

• Stable employment conditions based on the contract of employment
• Medical care with the dental package
• Life insurance

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.