Technical Support Engineer (Level II)

NOLEK SDN BHD; Penang; On-site; MYR 48,000 - 72,000; Full time

Job summary

NOLEK SDN BHD in Penang seeks a motivated Technical Support Engineer (Level II) to provide on-site and remote support for industrial machinery. The role covers troubleshooting, installation, commissioning and ongoing maintenance, with travel to customer sites as needed.

Candidates should hold an engineering qualification (Mechatronics, Electromechanical, Mechanical or Electrical) and have 1–2 years of related experience or fresh graduates. Proficiency in English and Bahasa Malaysia is required.

Qualifications

• Engineering qualification required (Mechatronics, Electromechanical, Mechanical or Electrical).
• 1–2 years' experience preferred; fresh graduates welcome.
• Basic knowledge of machinery, mechanical systems and troubleshooting.
• Strong problem-solving and communication skills.
• English and Bahasa Malaysia proficiency.
• Willing to travel locally and overseas and work extended hours occasionally.

Responsibilities

• Provide technical support and assistance to customers on machinery and equipment.
• Troubleshoot, fault diagnose and solve issues with machinery and control systems.
• Assist in installation, setup, testing, commissioning and maintenance at customer premises.
• Prepare technical reports and documentation.
• Travel locally and overseas for customer support and commissioning.
• Read mechanical drawings and electrical schematics.
• Coordinate with internal departments to resolve issues.
• Read and interpret process diagrams.
• Willing to work extended hours occasionally.

Skills

Technical support

Troubleshooting

Customer communication

Mechatronics knowledge

Education

Engineering degree or diploma (Mechatronics/EM/Mechanical/Electrical)

Job description

We are seeking a motivated and technically capable Technical Support Engineer (Level II) to join NOLEK SDN BHD in Penang. This is a full-time position responsible for providing technical support, troubleshooting, installation, maintenance and servicing of industrial machinery and equipment.

Key Responsibilities

Provide technical support and assistance to customers on machinery and equipment-related issues.

Perform troubleshooting, fault diagnosis and problem-solving for machinery, equipment and control systems.

Support machinery installation, setup, testing, commissioning and maintenance at customer premises.

Assist in identifying technical issues and recommending appropriate solutions.

Provide on-site and remote technical support to customers when required.

Read and interpret mechanical drawings, electrical schematics and process diagrams.

Coordinate with internal departments to resolve technical issues and improve equipment performance.

Assist in machinery assembly, inspection, testing and other technical processes when required.

Prepare technical reports and documentation on service activities and troubleshooting.

Willing to work extended hours occasionally when required.

Willing to travel locally and overseas for customer support, installation and commissioning.

What we're looking for

Candidate must possess at least a Certificate, Diploma, Advanced/Higher/Graduate Diploma or Degree in Engineering (Mechatronics, Electromechanical, Mechanical, Electrical or equivalent).

At least 1–2 years of working experience in a related field is preferred. Salary will be commensurate with experience and technical skills.

Fresh graduates are encouraged to apply.

Basic knowledge of machinery, equipment, mechanical systems and troubleshooting is an added advantage.

Strong problem-solving, analytical and troubleshooting skills.

Good communication and teamwork skills, with the ability to work with clients and multidisciplinary teams.

Self-motivated and able to work independently.

Required language(s): English and Bahasa Malaysia.

Willing to travel locally and overseas when required.

Willing to work in Simpang Ampat, Penang.

About us

NOLEK SDN BHD is a leading engineering and technology company based in Penang, specialising in industrial automation, control systems, and electronic engineering solutions. With a strong commitment to innovation, quality, and customer satisfaction, we serve diverse industries including manufacturing, process control, and automation. Our team of skilled engineers and technical professionals is dedicated to delivering advanced technological solutions that drive efficiency and operational excellence for our clients. We pride ourselves on our technical expertise, collaborative culture, and forward-thinking approach to solving complex engineering challenges.

Nolek is the world’s leading total solution provider of leak testing, proof testing, leak detection, helium charging and recovery and non-destructive testing equipment, especially active in the Life Science industry. The company was founded in 1973 and the headquarter is located in Southern Stockholm, Sweden. Today Nolek has subsidiaries in Malaysia, USA, Denmark, Hungary & China as well as approximately 15 distributors worldwide. Nolek has production facilities in both Sweden and Malaysia.