Senior Technical Support Engineer - Industrial Machinery

NOLEK SDN BHD; Penang; On-site; MYR 48,000 - 72,000; Full time

Job summary

NOLEK SDN BHD in Penang seeks a motivated Technical Support Engineer (Level II) to provide on-site and remote support for industrial machinery. The role covers troubleshooting, installation, commissioning and ongoing maintenance, with travel to customer sites as needed.

Candidates should hold an engineering qualification (Mechatronics, Electromechanical, Mechanical or Electrical) and have 1–2 years of related experience or fresh graduates. Proficiency in English and Bahasa Malaysia is required.

Qualifications

• Engineering qualification required (Mechatronics, Electromechanical, Mechanical or Electrical).
• 1–2 years' experience preferred; fresh graduates welcome.
• Basic knowledge of machinery, mechanical systems and troubleshooting.
• Strong problem-solving and communication skills.
• English and Bahasa Malaysia proficiency.
• Willing to travel locally and overseas and work extended hours occasionally.

Responsibilities

• Provide technical support and assistance to customers on machinery and equipment.
• Troubleshoot, fault diagnose and solve issues with machinery and control systems.
• Assist in installation, setup, testing, commissioning and maintenance at customer premises.
• Prepare technical reports and documentation.
• Travel locally and overseas for customer support and commissioning.
• Read mechanical drawings and electrical schematics.
• Coordinate with internal departments to resolve issues.
• Read and interpret process diagrams.
• Willing to work extended hours occasionally.

Skills

Technical support

Troubleshooting

Customer communication

Mechatronics knowledge

Education

Engineering degree or diploma (Mechatronics/EM/Mechanical/Electrical)

Job description

NOLEK SDN BHD in Penang seeks a motivated Technical Support Engineer (Level II) to provide on-site and remote support for industrial machinery. The role covers troubleshooting, installation, commissioning and ongoing maintenance, with travel to customer sites as needed.

Candidates should hold an engineering qualification (Mechatronics, Electromechanical, Mechanical or Electrical) and have 1–2 years of related experience or fresh graduates. Proficiency in English and Bahasa Malaysia is required.