Field Service Engineer

Private Advertiser; Kuala Lumpur; On-site; MYR 50,000 - 72,000; Full time

Job summary

Jipal Hi-Tech Pte. Ltd. is seeking a Field Service Engineer to join our team in Malaysia.

This full-time, on-site role is based in Northern Malaysia (Penang base) and involves providing essential on-site support, maintenance, and high-quality technical service to clients. You will build strong client relationships and ensure equipment operates at peak performance. The role requires hands-on troubleshooting, installation, and service delivery, with travel to client sites as needed.

Qualifications

• Proven experience in field service or similar technical support roles.
• Strong knowledge of industrial equipment, systems or machinery.
• Skilled in troubleshooting and repair of complex technical systems.
• Excellent problem-solving and independence in diverse environments.
• Strong communication and interpersonal skills; able to explain technical issues clearly.

Responsibilities

• Install, configure, and commission equipment at client sites per specifications.
• Perform routine maintenance, diagnostics, and troubleshooting of field systems.
• Respond to service calls promptly with timely solutions.
• Conduct on-site inspections and recommend corrective actions.
• Maintain records of service visits, maintenance, and spare parts usage.
• Communicate findings to clients and collaborate to resolve issues.

Skills

Field service

Electrical & mechanical

Troubleshooting

Customer communication

Documentation

Travel-ready

English proficiency

Certifications

Job description

About the role

Jipal Hi-Tech Pte. Ltd. is seeking a Field Service Engineer to join our growing team in Malaysia. This is a full-time position based on-site in Northern Malaysia (Penang base). As a Field Service Engineer, you will be the critical link between our clients and our technical capabilities, providing essential on-site support and maintenance services. This role is strategically important to our business as it directly impacts customer satisfaction, system reliability, and the success of our field operations. You will be responsible for delivering high-quality technical support whilst building strong relationships with our clients and ensuring their equipment operates at peak performance.

Key responsibilities

• Install, configure, and commission equipment at client sites in accordance with specifications and technical documentation
• Perform routine maintenance, diagnostics, and troubleshooting of field-based systems and equipment
• Respond promptly to service calls and customer support requests, providing timely solutions to technical issues
• Conduct on-site inspections and assessments to identify system performance issues and recommend corrective actions
• Maintain accurate records of all service visits, maintenance activities, and spare parts usage
• Communicate technical findings and recommendations to clients in a clear and professional manner
• Collaborate with internal teams to elevate complex technical issues and ensure resolution
• Ensure compliance with health and safety protocols and company procedures at all times
• Provide technical training and support to client staff as required
• Manage spare parts inventory and report on equipment needs to support operations

What we're looking for

• Proven experience as a Field Service Engineer or in a similar technical field support role within the engineering sector
• Strong technical knowledge of industrial equipment, systems, or machinery relevant to the field engineering sector
• Competency in troubleshooting, diagnostics, and repair of complex technical systems
• Excellent problem-solving skills with the ability to work independently in diverse environments
• Strong communication and interpersonal skills to effectively interact with clients and colleagues
• Ability to read and interpret technical documentation, schematics, and drawings
• Physical capability to perform hands‑on technical work and travel to client sites as required
• Valid driving licence and willingness to travel within the Bangkok region and potentially beyond
• Proficiency in English; additional language skills would be advantageous
• Relevant technical certifications or qualifications in engineering disciplines
• Experience with Die Attach, AOI Inspection, Trim & Form, Wafer Mounter; would be preferred.
• Position available for various areas especially Northern (Penang) and Southern (Malacca).

What we offer

At Jipal Hi-Tech Pte. Ltd., we are committed to supporting our employees' professional growth and wellbeing. We offer competitive remuneration packages, opportunities for continuous learning and technical development, and a supportive work environment where your expertise is valued. We provide access to the latest tools and equipment needed to perform your role effectively. We are an equal opportunities employer and welcome applications from all qualified candidates. If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.

About us

Jipal Hi-Tech Pte. Ltd. is a leading engineering services company dedicated to delivering innovative technical solutions and exceptional customer support. With a focus on quality, reliability, and customer satisfaction, we specialise in field engineering services that keep our clients' operations running smoothly. Our team of experienced professionals is committed to maintaining the highest standards of technical excellence and service delivery. We foster a collaborative culture where skilled engineers can develop their expertise and make a meaningful impact on our clients' success.