Technical Support / After-Sales Service Executive

Wedrink Enterprise Management(Malaysia)Sdn.Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

Wedrink Enterprise Management(Malaysia)Sdn.Bhd invites applications for a Technical Support / After-Sales Service Executive in Kuala Lumpur. You will handle technical issues, coordinate with China-based manufacturers, and provide after-sales support to our outlets.

You will conduct on-site inspections, perform basic repairs, maintain records, and travel to outlets as needed. Fresh graduates with relevant technical knowledge are welcome to apply.

Qualifications

• Experience in technical support, after-sales service, machinery maintenance, electrical/mechanical or related fields is preferred.
• Able to communicate with China suppliers/manufacturers; Mandarin speaking is preferred.
• Willing to travel occasionally and visit outlets when required.
• Responsible, hands-on, and able to work independently.
• Fresh graduates with relevant technical knowledge/experience are welcome to apply.

Responsibilities

• Handle technical issues and troubleshooting related to company machines and equipment.
• Coordinate with China-based manufacturers/suppliers regarding machine issues, repairs, spare parts and technical solutions.
• Provide technical support and after-sales service to our outlets.
• Conduct on-site inspection, troubleshooting and basic repair/maintenance when machines break down at outlets.
• Follow up with suppliers and relevant departments to ensure machine issues are resolved promptly.
• Maintain proper records of machine breakdowns, repairs and maintenance.
• Travel to outlets or other locations when required for technical support.
• Perform other technical and operational duties as assigned.

Skills

Technical support

Machinery maintenance

Electrical/Mechanical

Outlets travel

Job description

Technical Support / After-Sales Service Executive

Handle technical issues and troubleshooting related to company machines and equipment.

Coordinate with China-based manufacturers/suppliers regarding machine issues, repairs, spare parts and technical solutions.

Provide technical support and after-sales service to our outlets.

Conduct on-site inspection, troubleshooting and basic repair/maintenance when machines break down at outlets.

Follow up with suppliers and relevant departments to ensure machine issues are resolved promptly.

Maintain proper records of machine breakdowns, repairs and maintenance.

Travel to outlets or other locations when required for technical support.

Perform other technical and operational duties as assigned.

Requirements:

Experience in technical support, after-sales service, machinery maintenance, electrical/mechanical or related fields is preferred.

Able to communicate with China suppliers/manufacturers; Mandarin speaking is preferred.

Willing to travel occasionally and visit outlets when required.

Responsible, hands-on, and able to work independently.

Fresh graduates with relevant technical knowledge/experience are welcome to apply.