Field Engineer

Career Wise; Bayan Lepas; On-site; MYR 33,480 - 55,800; Full time

Job summary

A technology company in Penang is looking for a technician to oversee customer installations, perform training on machinery, and provide ongoing support. The ideal candidate will have a Higher Diploma in Electronics or Engineering Technology, along with strong communication skills in Mandarin and English. Responsibilities include ensuring timely installation, troubleshooting issues, and maintaining machine performance records. Candidates with 2-5 years of experience in a related field are preferred for this hands-on position.

Qualifications

• A Higher Diploma or above in Electronics or Engineering Technology is required.
• Strong oral, written, interpersonal, and problem solving skills are required in Mandarin and English.
• Computer literacy is required.
• Ability to travel to customer sites or technical conferences may occasionally be required.
• Relevant experiences with SMT knowledge.
• Minimum 2-5 years of working experience in related field.
• Ability to understand and interpret detailed documents and drawings.
• Employee must occasionally move heavy objects.

Responsibilities

• Plans customer installations by coordinating customer support logistics.
• Installs machines ensuring customer acceptance is completed in a timely manner.
• Trains customers on proper operation and maintenance of machines.
• Monitors customer's workflow and work methods.
• Makes process recommendations for optimal machine performance.
• Services customer accounts and performs preventative maintenance.
• Repairs and updates machines with company hardware and software.
• Submits performance reports to product teams and engineering personnel.
• Collects and analyzes machine performance data as required.

Skills

Oral communication

Written communication

Interpersonal skills

Problem-solving

Computer literacy

Education

Higher Diploma in Electronics or Engineering Technology

Job description

• Plans customer installations by coordinating customer support logistics and site preparation.
• Installs company machines and systems ensuring customer acceptance is successfully completed in a timely manner.
• Trains customers on proper operation, programming, and maintenance of company machines and systems.
• Monitors customer's workflow, work methods, and processes.
• Makes operational or process recommendations to achieve optimal machine and systems performance.
• Services customer accounts.
• Performs preventative maintenance, machine and process audits, technical phone support and other routine services.
• Troubleshoots and resolves machine and system problems.
• Repairs, updates, and retrofits machines and systems with company hardware, spare parts, and software solutions.
• Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to company product teams and engineering personnel.
• Collects and analyzes machine and systems performance data as required.

Job Requirements:

• A Higher Diploma or above in Electronics or Engineering Technology is required.
• Strong oral, written, interpersonal, and problem solving skills are required in Mandarin and English.
• Computer literacy is required.
• Ability to travel to customer sites or technical conferences may occasionally be required.
• Relevant experiences with SMT knowledge.
• Minimum 2-5 years of working experienced in related field.
• Ability to understand and interpret detailed documents and drawings.
• Employee must occasionally move heavy objects.