Service Technician / Assistance Engineer

BSD Malaysia Sdn Bhd; Penang; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

Private health insurance

EPF contribution

Job summary

BSD Malaysia Sdn Bhd is seeking a Service Technician / Assistant Engineer to provide technical service support to customers, including on-site installation and servicing of company products. You will prepare quotations, assist with warranty claims, and coordinate with the sales team for additional opportunities.

The role requires travel overseas on short notice and a 5-day work week, with after-hours availability when required, and on-job training for candidates without experience.

Qualifications

• Candidate to possess at least Professional Certificate/Tertiary Certificate in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.
• Typical computer skills and general technical knowledge required.

Responsibilities

• Provide technical service support to customers, including on-site installation and calibration.
• Prepare service jobs and machine parts quotations for the Administrator.
• Submit warranty claims to factory on behalf of customers.
• Perform on-site advice, installation, preventive maintenance, repairs of company products.
• Handle customer inquiries regarding technical and service problems with tact and courtesy.
• Stay updated with equipment modifications, new systems, and related technical information.
• Inform customers of additional services or product sales opportunities to the sales team.
• Manage resources, materials and equipment for each project to deliver efficiently.

Skills

Computer

Microsoft Office

General technical knowledge

Education

Professional Certificate/Tertiary Certificate in Engineering (Electrical/Electronic)

Engineering (Mechanical) or equivalent

Job description

Service Technician / Assistance Engineer

Position: Service Technician / Assistant Engineer

Job Summary and Key Objectives:

-To provide a good technical service support to customers to achieve company's goals and objective and supporting company's business growth plans.

Requirements:

Candidate must possess at least Professional Certificate/Tertiary Certificate in Engineering (Electrical/Electronic), Engineering (Mechanical) or equivalent.

Required Skill(s): Computer, Microsoft Office, and general technical knowledge.

Required to travel Overseas. And able to travel on short notice

Preferably Non-Executive specialized in Customer Service or equivalent.

5-day work week (Monday to Friday. 9am to 6pm)

Able to Standby and work on after-office hours, weekend or Public Holiday if required

Able to work long hours on occasional basis.

Candidates without working experience are welcome (On-jobtraining will be provided.)

Key Responsibilities includes:

Responsible for customer support/servicing/ in-house Calibration and technical activities.

Prepare Service jobs and machine parts quotation instruction to Administrator.

Submit warranty claims to factory on behalf of customer.

To perform on-site advice, installation, preventive maintenance, repairs of company products.

Answer customer questions relating to technical and service problems with tact and courtesy

Practice continuous improvement by staying up to date with new knowledge of equipment modifications, new systems, and related technical information

Take initiative to inform customers of additional services or refers product sales opportunities to the sales team

Share customer feedback to colleagues to innovate and create positive long-term benefits

Manage all resources, materials and equipment required for each project to deliver the project effectively and efficiently.

Remuneration:

*5-day work week (Monday to Friday. 9am to 6pm)

*Private health insurance and EPF Contribution