Technical Support Advisor I (Temp, Malaysia)

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I for Local Temp Hiring to handle incoming general inquiries and technical issues via email, chat, and phone for Oculus Reality Labs products, with Global English support.

You will resolve inquiries, work with cross-functional teams, maintain performance metrics, contribute to knowledge bases, and help improve customer experience in a fast-paced, startup-like environment.

Responsibilities

• Addressing and resolving inbound customer support inquiries
• Working with internal cross-functional partners to resolve customer inquiries
• Achieve & maintain target performance and on-time metrics
• Ensure each inquiry is “resolved” form the customer’s perspective
• Understand common customer pain-points and actively contribute to a knowledge base of resolution
• Identify opportunities to elevate best practice positioning and help center content creation
• Possess a service-oriented mind set and approach to work, delivers value through service
• The ability to thrive in a dynamic, team-focused environment
• The ability to comprehensively research and review complex problems to determine the best solution
• Able to demonstrate experience developing and exercising strong judgement skills
• Stays cool under pressure
• The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs
• Eagerness and ability to work in fast-paced, startup-like environment
• Self-starter/self-motivated to achieve top performance standards
• Teachable attitude and commitment to a growth mindset in the workplace
• Demonstrated commitment to upholding a culture centered around core values
• Identify opportunities to improve ad products and the customer experience, serve as the VOC
• Demonstrated ability to work and collaborate within a team
• Ability to prioritize and manage tasks within a sometimes chaotic environment
• Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimum

Job description

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I for Local Temp Hiring to handle incoming general inquiries and technical issues via email, chat, and phone for Oculus Reality Labs products, with Global English support.

You will resolve inquiries, work with cross-functional teams, maintain performance metrics, contribute to knowledge bases, and help improve customer experience in a fast-paced, startup-like environment.