Advisor I, Local Temp Hiring – Malaysian

Concentrix CVG Malaysia Sdn. Bhd.; Kuala Lumpur; Sur place; MYR 45 000 - 67 000; Plein temps

Résumé du poste

Concentrix CVG Malaysia Sdn. Bhd. in Kuala Lumpur is seeking an Advisor I for Local Temp Hiring to handle incoming general inquiries and technical issues via email, chat, and phone for Oculus Reality Labs products, with Global English support.

You will resolve inquiries, work with cross-functional teams, maintain performance metrics, contribute to knowledge bases, and help improve customer experience in a fast-paced, startup-like environment.

Responsabilités

• Addressing and resolving inbound customer support inquiries
• Working with internal cross-functional partners to resolve customer inquiries
• Achieve & maintain target performance and on-time metrics
• Ensure each inquiry is “resolved” form the customer’s perspective
• Understand common customer pain-points and actively contribute to a knowledge base of resolution
• Identify opportunities to elevate best practice positioning and help center content creation
• Possess a service-oriented mind set and approach to work, delivers value through service
• The ability to thrive in a dynamic, team-focused environment
• The ability to comprehensively research and review complex problems to determine the best solution
• Able to demonstrate experience developing and exercising strong judgement skills
• Stays cool under pressure
• The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs
• Eagerness and ability to work in fast-paced, startup-like environment
• Self-starter/self-motivated to achieve top performance standards
• Teachable attitude and commitment to a growth mindset in the workplace
• Demonstrated commitment to upholding a culture centered around core values
• Identify opportunities to improve ad products and the customer experience, serve as the VOC
• Demonstrated ability to work and collaborate within a team
• Ability to prioritize and manage tasks within a sometimes chaotic environment
• Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimum

Description du poste

Job Title: Advisor I, Local Temp Hiring – Malaysian Job Description

The Technical Support Advisor role is to handle incoming general inquiries and technical issues via emails / chat / phone related to Oculus Reality Labs products. Language of support is Global English.

Essential Functions/Core Responsibilities

• Addressing and resolving inbound customer support inquiries
• Working with internal cross-functional partners to resolve customer inquiries
• Achieve & maintain target performance and on-time metrics
• Ensure each inquiry is “resolved” form the customer’s perspective
• Understand common customer pain-points and actively contribute to a knowledge base of resolution
• Identify opportunities to elevate best practice positioning and help center content creation
• Possess a service-oriented mind set and approach to work, delivers value through service
• The ability to thrive in a dynamic, team-focused environment
• The ability to comprehensively research and review complex problems to determine the best solution
• Able to demonstrate experience developing and exercising strong judgement skills
• Stays cool under pressure
• The ability to demonstrate empathy and emotional intelligence with customers while determining a solution to their needs
• Eagerness and ability to work in fast-paced, startup-like environment
• Self-starter/self-motivated to achieve top performance standards
• Teachable attitude and commitment to a growth mindset in the workplace
• Demonstrated commitment to upholding a culture centered around core values
• Identify opportunities to improve ad products and the customer experience, serve as the VOC
• Demonstrated ability to work and collaborate within a team
• Ability to prioritize and manage tasks within a sometimes chaotic environment
• Exceptional written and verbal communication skills, exceptional phone etiquette (B2 CEFR Standard at minimum

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE: ENGLISH - Can speak both oral and written English. Diploma and above Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Equal Opportunity Statement

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location: MYS Kuala Lumpur Nu Tower 2

Language Requirements: Time Type: Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Affiliation

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.