IT Technical

UNITY TECH FOUNDRY SDN. BHD; Johor; On-site; MYR 36,000 - 60,000; Full time

Job summary

UNITY TECH FOUNDRY SDN. BHD is seeking an IT Technical professional to join our Johor team on a full-time basis. You will provide essential IT support to clients and internal users, ensuring systems run reliably and users receive prompt, professional assistance onsite.

The role covers hardware, software, and network troubleshooting, account management, system maintenance, and collaboration with IT peers to resolve complex issues, while prioritising security and data protection.

Qualifications

• 2+ years' experience in IT help desk or technical support roles.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, group policies, and user management.

Responsibilities

• Provide first and second-line technical support via helpdesk, phone, email, and remote tools.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and applications.
• Manage user accounts, access permissions, and security protocols.
• Perform regular system maintenance, updates, and patches.
• Document issues, resolutions, and user interactions in the ticketing system.
• Provide training and guidance to end-users on IT systems.
• Collaborate with IT team members and vendors to resolve complex issues.
• Monitor system performance and proactively identify problems.
• Ensure compliance with information security and data protection standards.

Skills

Windows

macOS

Active Directory

Remote support

Ticketing systems

Customer service

Communication

Problem solving

Prioritisation

Education

CompTIA A+

Microsoft Certified Associate

Tools

Remote support tools

Group Policy

Ticketing platforms

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

UNITY TECH FOUNDRY SDN. BHD is a forward-thinking technology company dedicated to delivering innovative IT solutions and comprehensive technical support to businesses across various sectors. We are committed to excellence, customer satisfaction, and fostering a collaborative work environment where technology professionals can thrive and grow their careers.

About the Role

We are seeking an IT Technical professional to join our dynamic team in Johor on a full-time basis. In this role, you will be at the forefront of technical support operations, providing essential IT assistance to clients and internal stakeholders. This position is crucial to maintaining system reliability and efficiency, ensuring users receive prompt and professional support. You will work on-site in Johor and play a vital role in supporting the organisation's technology infrastructure and user satisfaction.

Key Responsibilities

• Provide first and second-line technical support via helpdesk, phone, email, and remote tools
• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems, peripherals, and applications
• Manage user accounts, access permissions, and security protocols
• Perform regular system maintenance, updates, and patches
• Document issues, resolutions, and user interactions in the ticketing system
• Provide training and guidance to end-users on IT systems
• Collaborate with IT team members and vendors to resolve complex issues
• Monitor system performance and proactively identify problems
• Ensure compliance with information security and data protection standards

Requirements

• 2+ years' experience in IT help desk or technical support roles
• Strong knowledge of Windows and/or macOS operating systems
• Skilled in diagnosing and resolving hardware/software issues
• Familiarity with Active Directory, group policies, and user management
• Experience with remote support tools and ticketing systems
• Excellent communication skills for non-technical users
• Strong problem-solving abilities and attention to detail
• Ability to prioritise and manage multiple tasks
• Professional approach to customer service
• CompTIA A+, Microsoft Certified Associate, or equivalent certification preferred
• Understanding of IT security best practices and data protection