Field Service Engineer

CTC Global; Klang City; On-site; MYR 67,000 - 89,000; Full time

Job summary

Jora Malaysia is seeking an on-site technical support professional to install, configure, and maintain Windows-based systems for client environments. The role involves onsite hardware and software support, including printers and network issues, with a focus on timely resolutions and meeting SLAs.

The ideal candidate holds a Diploma or Bachelor's degree in Computer Science, IT, or Engineering and has 1–2 years of experience with Wintel desktops and networks.

Qualifications

• Diploma or bachelor’s degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunication) or equivalent.
• 1–2 years’ experience in support, administration, maintenance, and configuration of Wintel desktop and network environments.
• Willing to travel and possess own transport.

Responsibilities

• On-site support for desktop hardware, applications, email, printers, and network issues.
• Install, de-install, configure, and support Windows OS and applications.
• Perform on-site troubleshooting and resolution for hardware and software issues.
• Move, add, and change hardware/software per client or project requirements.
• Carry out preventive maintenance to ensure system performance.

Skills

On-site support

Windows OS

Networking

Troubleshooting

Client communication

Education

Diploma or Bachelor's in Computer Science / IT / Engineering

Tools

MS Windows

Microsoft Office

Antivirus software

Printers & peripherals

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• On-site Technical Support: Provide on-site support for desktop hardware, desktop applications, email, printers, and network-related issues.
• Installation and Configuration: Install, de-install, configure, and support MS Windows OS, Windows applications, and other user applications.
• Break/Fix Troubleshooting: Perform on-site troubleshooting and resolution for hardware and software issues.
• Moves, Adds, and Changes: Perform hardware and software moves, adds, and changes as required by clients or project requirements.
• Preventive Maintenance: Carry out preventive maintenance tasks to ensure system performance and prevent future issues.
• Escalation Management: Invoke the problem escalation process to the next level of support when necessary, ensuring timely resolution.
• Project Rollouts and Installation: Participate in project rollouts, including the installation of new systems and technologies.
• Service Level Agreement (SLA) Compliance:Ensure compliance with SLAs by responding to service requests within designated timeframes and resolving issues to meet customer expectations.
• Certification and Learning:Continuously pursue relevant industry certifications as part of career development and partnership requirements.
• Qualifications: Diploma or bachelor’s degree in Computer Science, Information Technology, or Engineering (Computer/Telecommunication) or equivalent.
• Experience: Minimum of 1-2 years’ experience in the support, administration, maintenance, and configuration of Wintel desktop and network environments.
• Knowledge: Proficient in Windows Operating Systems, Microsoft Office, antivirus software, PC hardware, networking equipment, and printers.
• Personal Skills and Attributes:
• Proven troubleshooting skills with the ability to clearly communicate complex technical issues.
• Demonstrated effectiveness in collaborating with both internal teams and external customers.
• Applicant must be willing to travel and possess own transport.