IT Support Technician

Megavision Focus; Malacca City; On-site; MYR 36,000 - 58,000; Full time

Job summary

Megavision Focus in Malacca City is looking for a hands-on IT Technician to support daily operations with minimal supervision. You will troubleshoot and repair laptops, desktops, and printers, install software, and manage staff email accounts (Thunderbird).

You will also handle basic server and network maintenance, CCTV setup, and provide day-to-day technical support while documenting activity and taking initiative on IT tasks as they arise.

Qualifications

• Certificate, Diploma, or relevant IT qualification.
• Experience troubleshooting laptops, PCs, and printers.
• Knowledge of software installation, system updates and IT support.
• Basic server maintenance and networking knowledge.
• Familiarity with CCTV setup and troubleshooting.
• Able to configure and support staff email systems (Thunderbird).
• Independent worker who can take initiative.
• Punctual, responsible, and committed to work.

Responsibilities

• Maintain, troubleshoot, and repair laptops, desktops, and printers.
• Install, configure, update, and support software and operating systems.
• Set up and maintain staff email accounts and email support (Thunderbird).
• Perform basic server support and general IT infrastructure maintenance.
• Handle LAN wiring, network setup, and network troubleshooting.
• Install, configure, and maintain CCTV systems.
• Diagnose and resolve hardware, software, server, and connectivity issues.
• Provide day-to-day technical support to staff and ensure smooth IT operations.
• Carry out preventive maintenance for IT equipment and systems.
• Research and resolve unfamiliar technical issues independently.
• Keep proper records of IT equipment, software installation, and maintenance activities.
• Support technician team or other related duties when there are no immediate IT matters to attend to.

Skills

Troubleshooting

Hardware repair

Software installation

Networking basics

CCTV setup

Email system support

Independent work

Proactivity

Education

IT qualification certificate/diploma

Tools

Thunderbird

Windows OS

Printers

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a small and growing company looking for a hands-on, independent, and proactive IT Technician to support our day-to-day IT operations. This role is suitable for someone with a solid IT background who is able to handle a wide range of technical responsibilities, work with minimal supervision, and take initiative in resolving issues efficiently.

As this is a lean working environment, the successful candidate must be flexible, resourceful, and willing to manage all IT-related matters required by the company. In the absence of urgent IT duties, the role may also be required to support the technician team or assist in other related operational tasks as assigned.

Key Responsibilities

• Maintain, troubleshoot, and repair laptops, desktop computers, and printers.
• Install, configure, update, and support software and operating systems.
• Set up and maintain staff email accounts and email support, (Thunderbird).
• Perform basic server support and general IT infrastructure maintenance.
• Handle LAN wiring, network setup, and network troubleshooting.
• Install, configure, and maintain CCTV systems.
• Diagnose and resolve hardware, software, server, and connectivity issues.
• Provide day-to-day technical support to staff and ensure smooth IT operations.
• Carry out preventive maintenance for IT equipment and systems.
• Research and resolve unfamiliar technical issues independently.
• Keep proper records of IT equipment, software installation, and maintenance activities.
• Support technician team or other related duties when there are no immediate IT matters to attend to.

Requirements

• Certificate, Diploma, or relevant qualification in Information Technology, Computer Engineering, or related field.
• Experience in troubleshooting and repairing laptops, PCs, and printers.
• Knowledge of software installation, system updates, and general IT support.
• Basic knowledge of server maintenance, networking, and LAN wiring.
• Familiarity with CCTV setup and troubleshooting.
• Able to configure and support staff email systems, preferably Thunderbird.
• Able to work independently without close supervision.
• Punctual, responsible, and committed to work.
• Proactive, hands-on, and willing to take ownership of tasks.
• Strong sense of urgency and able to respond to issues quickly.
• Willing to learn, self-research, and solve new problems independently.